Refund Policy

EximDataHub provides digital access to import-export trade data, shipment intelligence, buyer-supplier research tools, reports, onboarding support, and custom data services.

Refund requests must be submitted within 48 hours of the payment or account activation, whichever happens first. Each request is reviewed according to the plan, invoice, proposal, usage status, and any written agreement with the customer.

Subscription fees are generally charged for access to the platform, data coverage, user seats, support, and agreed usage capacity during the selected billing period.

Once account access is activated, data capacity is made available, or onboarding work has started, subscription fees are normally non-refundable unless a billing correction or approved exception applies.

Cancellation of future renewal may be available according to the renewal and notice terms agreed with your organization.

We may review a refund request submitted within 48 hours where there has been a duplicate payment, clear billing error, incorrect charge, unactivated account, or a service issue that we are unable to reasonably resolve.

A request should include the customer name, company, registered email, invoice or payment reference, plan details, payment date, and a clear explanation of the issue.

Custom research, special data procurement, completed onboarding, used download capacity, activated login access, generated reports, API usage, and services already delivered may be non-refundable.

Taxes, payment gateway fees, bank charges, currency conversion differences, and third-party costs may also be non-refundable where applicable.

If you experience a technical issue, access problem, or data delivery concern, please contact our support team first. We will make reasonable efforts to investigate and resolve the issue.

Temporary downtime, source-level data delays, country-specific availability differences, or records that are unavailable from source systems do not automatically qualify for a refund.

If a refund is approved, it will normally be processed to the original payment method where possible. Processing timelines depend on the payment provider, bank, and country.

Approved refunds may require account access to be paused, downgraded, or closed. Any unused access or download capacity may be removed once the refund is processed.

To request a refund review, contact EximDataHub through the Contact Us page within 48 hours of payment or activation and include your payment and account details.

Submitting a request does not guarantee approval. Our team will review the information provided, the service status, usage history, and applicable agreement before responding.